Policy

Refund Policy

  • All service sales and gift certificates sales are final.
  • Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged.
  • Refunds will be issued in Store credit only. Store credit must be used the same day as the return.
  • At Karisma's discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift certificates for the lowest selling price. All returns are subject to system verification.

SPECIAL CONDITIONS POLICY:

  • Please notify our stylists or front desk personnel before beginning your services if you have high blood pressure, special physical concerns, diabetes, special skin condition, or are pregnant. When visiting the salon, please make us aware of any health concerns you may have.


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